How Genz Electrical Streamlined Customer Communication with a Custom ServiceM8 Portal
Genz Electrical is a forward-thinking electrical services provider focused on delivering efficient, high-quality service to its clients—especially in the fast-paced property management space. As their customer base grew, so did the need for better communication and smoother workflows.
Their existing tool, ServiceM8, handled the basics. But to create a truly seamless experience for both internal teams and clients, they needed something more tailored.
🧩 The Challenge: More Clients, More Messages, More Complexity
Genz Electrical wanted to improve how they communicated with customers—keeping everyone in the loop on job progress, documentation, and requests. Relying solely on emails and phone calls led to miscommunication, delays, and lost context. Property managers in particular needed a quick, simple way to request work and access updates without chasing information.
🛠 The Solution: A Custom Customer Portal That Works with ServiceM8
We audited Genz Electrical’s systems and workflows, then designed a custom-built customer portal—developed by the Aloka Customer Solutions Team—to work seamlessly with ServiceM8.
The portal allows clients to:
💬 Communicate via comments
📋 View job reports, checklists, and photos
🛠 Submit job requests (perfect for busy property managers)
👀 Track job status in real time
Built to match their exact needs, the portal empowers customers while reducing admin load for Genz’s team.
⚙️ Technology Used
ServiceM8 (Job Management)
Custom Aloka Portal Integration (Client Communication & Operations)
✅ The Outcome: Happy Clients, Efficient Teams, and What’s Next
The result? A win on all fronts.
Clients now enjoy clear, consistent communication
Property managers can request work in seconds, not hours
Genz’s internal team spends less time on admin and more time on delivery
The portal has been enthusiastically adopted, creating a more professional, responsive customer experience.
And we’re not done—we’re already working on new integrations to bring even more functionality and automation to their ecosystem.
“The portal has transformed how we work with our clients. It’s professional, efficient, and just works.”
— Genz Electrical Team
