How Adas Solutions Streamlined Job Requests for 70+ Clients With a Custom Portal

Adas Solutions, a national service provider, supports clients across Australia with professional compliance and maintenance services. With a growing client base came a growing challenge—managing high volumes of service requests efficiently. 

Their admin team was stretched thin, spending hours on manual data entry and updates. They needed a smarter system to handle the load—and fast. 

The Problem: Too Many Jobs, Not Enough Time 

The Adas team was receiving frequent service orders from clients across the country. Admins had to manually log jobs, communicate updates, and chase information—leading to stress, bottlenecks, and the risk of errors. 

They wanted to reduce admin workload while also giving customers more transparency and control over their service requests. 

The Solution: A Collaborative, Custom Customer Portal 

Working closely with the Adas internal IT team, we designed and built a custom customer portal that integrates directly with ServiceM8. 

Key features included: 

• Clients can submit job requests directly from the portal 

• All data is validated before syncing to ServiceM8 

• Real-time progress updates available to customers 

• Built using the ServiceM8 API and Aloka’s API/Data Management Platform 

This approach ensured a smooth, secure, and scalable way to streamline service intake. 

Technology Used 

• ServiceM8 API 

• Aloka Custom API Tool & Data Management System 

• Tailor-Made Customer Portal 

The Outcome: Happy Admins, Empowered Clients 

The new portal reduced manual admin work significantly—automating job creation and eliminating repetitive data entry. Customers can now submit jobs, track progress, and manage their service needs independently. 

It’s been successfully rolled out to over 70 customers—with fantastic feedback from both the admin team and end users.